“Someone Finally Said It”: Cape Town Woman Complains About Pizza Chain’s Popular Meal
- A Cape Town pharmacy technician shared her disappointing experience with a triple decker pizza
- The woman also complained about poor service at the store, saying she waited a long time only to receive substandard food quality
- Over 3,200 South Africans related to her experience, with many sharing similar stories about declining food quality
Source: Facebook
A Cape Town woman's honest review of her disappointing pizza experience has struck a chord with thousands of South Africans who feel the same way about declining food quality. Her viral video sparked a conversation about customer service standards across the country.
Facebook user @lusanda.kuzana.1, who works as a pharmacy technician at Malusi Clinic and lives in Cape Town, shared the video in mid-July with a frustrated caption:
"You guys did me dirty, what is this sana is this triple deck sana. The pizza is so dry and does not have flavour. Imagine I waited so long for my food kante ndilinde into engeko and the service at the store was so poor."
In the video, she opens her pizza box to reveal what she received after her long wait. The disappointment is clear as she shows viewers the dry-looking pizza and removes a piece to display on a plate.
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She describes the entire experience as disappointing, from the poor service at the store to the final product that arrived dry and lacking flavour. The video went viral with over 3,200 reactions and 700 comments, showing how many South Africans can relate to similar experiences.
Her complaint highlights a broader issue that many South Africans face - declining standards in both food quality and customer service. Many people in the comments shared that they've experienced similar problems, suggesting this isn't an isolated incident.
Source: Facebook
Mzansi relates to pizza problems
South Africans flooded the comments section with their own similar experiences:
@pepper_pig expressed shock:
"Haibo what's this na? Another 🍕 is what you deserve THIS IS NOT IT!!!"
@moloko_esther shared:
"Even Polokwane library garden is the same😔😔"
@sibusiso_ngwane advised:
"Please sisi, return this nonsense. They do that when you order. They do as they please. Killing the brand that pays them and employs bona."
@leah_miyos_jaca noted:
"Oooh Sana, this is their brand!"
@sibusiso_jwara explained:
"I stopped buying from them because of that. The 'triple decker' is a scam of your money because that 'triple decker' you think you buying is expensive and only to get a triple empty base."
@tebogo_vilakazi shared:
"Same thing happened to me... I went back and asked if it was the triple decker... They got upset that I came back to ask."
@singita_singiey_ndlovu related:
"I ordered one for my sibling, they sent me this 😭😭"
How to handle poor service
According to HelloPeter, there are proper ways to handle bad customer service experiences. First, gather all the details including dates, times, locations, receipts, and employee names. Use your phone to take photos or screenshots as evidence to support your complaint.
Before making a complaint, decide what outcome you want, whether it's an apology, refund, or product exchange. Be specific about your expectations and provide context about your entire experience with the business.
Most importantly, keep your cool during disputes. Losing your temper rarely leads to resolution and may even result in being blocked from the business's platforms. Communicate through high-traffic, public platforms where businesses are more likely to respond quickly to maintain their reputation.
Watch the Facebook reel below:
Other food-related stories
- Briefly News recently reported on a woman who turned pap into fries in a viral video, but her creative cooking method left South Africans completely divided about respecting traditional food.
- A young man used his first salary to buy his family a special meal, but his mother's reaction to the surprise gesture had thousands of people emotional.
- A pescatarian girlfriend was left hungry at her boyfriend's family gathering, but the real reason behind the incident sparked a heated debate about relationships.
Source: Briefly News
